How to File a Property Claim

A loss of personal or commercial property is a stressful and time-consuming event. At SGI CANADA, our years of experience will minimize your headaches when making a claim. These easy to follow steps will ensure you get back to your normal schedule as quickly as possible.

If you have suffered a property loss (anything you own besides a vehicle or part of a vehicle), immediately call your SGI CANADA broker. Your broker has all the information about your insurance coverage and will record the details of the claim you’re filing.

If you have insurance with SGI CANADA, your broker will report your claim to us immediately.

If your property has been damaged, you should take steps right away to prevent further damage by covering broken windows, securing broken doors, etc. Taking these extra steps will not hinder the settlement of your claim.

Also, if your belongings have been damaged in a storm, you may have to cover them or move them somewhere safe until the adjuster arrives.

An adjuster will contact you to inspect the damage. In most cases you can expect to hear from an adjuster the next day.

Don’t throw away any damaged property before your adjuster arrives. The adjuster needs to see all the damage, so he or she can make an accurate calculation of your loss.

It’s also a good idea to keep receipts of major purchases because it makes it easy to determine the value of your belongings should they be damaged or destroyed. Another good idea is to take photographs of your damaged property.

After the loss of your property or belongings has been assessed, your adjuster will advise you on how to get repairs completed and/or belongings replaced.

The time it takes to settle your claim depends on how complicated it is. SGI CANADA guarantees your claim will be settled as quickly as possible.

General Claims Customer Service Targets