SGI’s Fair Practices Office

The Fair Practices Office (FPO) is a small, dedicated team of employees who provide assistance to customers who feel they’ve hit a major roadblock with SGI.

Customers should access the FPO only after trying to resolve their issue through the other channels available to them. Customers with general inquiries or concerns should call our Customer Service Centre at 1-800-667-9868. Customers dealing with the claims process should raise any concerns with the person working on their file (Adjuster, Personal Injury Representative, etc.) and/or that person’s supervisor. SGI also has appeal processes that can be accessed if a customer is unhappy with a decision made by SGI. You can learn more about appeals for different programs by calling the Customer Service Centre at 1-800-667-9868.

If you have exhausted these avenues and are still unsatisfied, you should contact the FPO. The FPO operates at arm’s length from SGI line management and operations. FPO Specialists are mandated to receive, investigate and, to the extent possible, resolve inquiries and/or complaints about SGI claims settlements, products, programs and processes. FPO Specialists strive to ensure SGI decisions are reached fairly, and that they are consistent with the provisions of legislation and regulations applicable to SGI.

The FPO and its Specialists do not have the authority to:

• make or change decisions
• set aside a law or policy
• investigate claims on behalf of customers who are represented by legal counsel
• investigate any issues having to do with human resources, including issues arising under SGI’s Collective Bargaining Agreement

Contacting the FPO
Inquiries and/or complaints may be made to the FPO verbally or in writing.

Phone: (306) 751-1397
Toll Free: 1-888-558-5559
Fax: (306) 565-0922
E-mail: fairpracticesoffice@sgi.sk.ca

Mailing address:          
SGI Fair Practices Office
2260 – 11th Ave.
Regina SK  S4P 0J9